Effective Date: March 1, 2026
OnTrack Planner, LLC (“us,” “we,” or “our”) thanks you for visiting our website or accessing our online or mobile resources. We use the words “you” and “your” to mean you, the reader, and other visitors to our website. Our privacy statement (“this statement,” “this privacy statement,” and “our statement”) informs you about the types of personal information we collect, how we use it, who we share it with and why, and what we do to try to protect it. “Website” means the online and mobile resources, services, and other internet features we own, as well as apps we’ve created and distributed to let our visitors, customers, and followers view our Website or otherwise interact with the content we provide.
You are not required to provide us with any personal information. If you do not wish to provide us with your personal information, or to have it processed by us or any of our service providers, please do not provide it to us and avoid any interaction with us or our Website. By using our Website or purchasing our products or services, you are agreeing to this privacy statement and that we may use and disclose your information as described herein.
SOURCES AND COLLECTION OF PERSONAL INFORMATION Personal information generally means information that can be used to identify you or that can be easily linked to you (for example, your name, address, telephone number, email address, social security number and date of birth). We may collect personal information from the following groups of individuals: visitors to, and users of, our Website; our customers; and third-party vendors and business partners.
There are two types of information that we obtain from you online and then store and use: (i) information that’s collected automatically from each visitor, such as your device operating system; and (ii) personal information that you voluntarily provide to us. We have set out below the types of personal information we may collect, or have collected in the preceding twelve months, by the different sources of information listed below:
Voluntarily Submitted Information. Identifiers and contact details: name, email address, billing and shipping addresses, phone number, and social media handle; Firmographic Data: Organization name, contact info, your role within the firm, your business email, business phone number, data specific to the service you intent to obtain a quote for; Demographic information: month and day of birth and gender; Financial information: credit card information and bank account information through our payment processing partners; Transactional Information: product details, purchase price, and the date and location of the transaction; Multimedia content: images, videos, or voice recordings you upload, submit, or otherwise share with us; and Other information you choose to provide in your interactions with us. If you don’t want us to collect this type of personal or firm information, please don’t provide it. Voluntarily providing information is strictly your choice. Not providing personal information may limit your ability to take full advantage of the Website, but it will not affect your ability to access certain information available to the general public on the Website.
Automatically Collected Information. When you visit our online and mobile resources, we have certain service providers operating on our behalf, and third parties may collect information about your activity, or activity on devices associated with you, on our Websites and applications and third-party sites and applications using tracking technologies such as cookies, pixels, tags, software development kits, application program interfaces, and Web beacons. We may collect information whether or not you are logged in or registered, and may associate this tracking data with your registration account (if you have one). The internet activity information collected through cookies and other similar means includes such things as: the domain name and IP address from which you accessed our Website; the type of browser and operating system you use; the date and time and length of your visit; the specific page visited, graphics viewed and any documents downloaded; the specific links to other sites you accessed from our Website; and the specific links from other sites you used to access our Website. Additionally, if you access our Website from a phone or other mobile device, the mobile services provider may transmit to us uniquely identifiable mobile device information which allows us to then collect mobile phone numbers and associate them with the mobile device identification information. Some mobile phone vendors also operate systems that pinpoint the physical location of devices and we may receive this information as well if location services are enabled on your device. If you do not want us to collect and use geolocation data, disable location services through your device settings. We, and certain third parties, may use this information to: Provide useful features to simplify your experience when you return to our sites and applications (for example, remembering your shipping information for future purchases); Deliver relevant content and advertising based on your preferences, usage patterns and location; Monitor, evaluate, measure, and optimize the use and operation of our sites and applications and the advertising that you see; and analyze traffic on our sites and on the sites of third parties.
TRACKING TECHNOLOGIES We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below. The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. We also use third-party cookies that help us analyze how you use this website, store your preferences, and provide the content and advertisements that are relevant to you. These cookies will only be stored in your browser with your prior consent. You can choose to enable or disable some or all of these cookies but disabling some of them may affect your browsing experience.
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data. Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.Analytics Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.
HOW WE USE YOUR PERSONAL INFORMATION We may use the personal information we collect from and about you for a variety of business purposes. Specifically, we use personal information for the following purposes: Emails and Online Forms: When you send us an email or fill out an online form, such as to contact us, your email address and any other personal information (e.g., home address or phone number) that may be in the content of your message or attached to it are retained by us and used to respond back directly to you and to process your request. Depending on the personal information provided, communications from us may be in the form of emails, telephone calls, and/or text messages, and may include information about any of our products or services we think may be of interest to you. We may also send you information about our products and services that we think may be of interest to you. Becoming a Subscriber to Our Service: We use any information provided from our customers to perform our contractual obligations and provide the products and services purchased to them, to manage their accounts and communicate with them. We may also send you information about our products and services that we think may be of interest to you. Social Media and Community Features: Some of our online and mobile resources may offer social media-like community features letting users post messages and comments, and/or upload an image or other files and materials. If you choose to make use of these features, the information you post, including your screen name and any other personal information, will be in the public domain and not covered by this statement. Contractual and legal obligations: Meet our obligations and enforce our rights under contracts with you, including for billing, collections, or compliance with legal requirements. Product and service improvement: Enhance our products, services, marketing, and customer relationships and experiences. Communications: Notify you about changes to our products, services, or policies. Internal operations: Administer our systems and conduct internal functions such as troubleshooting, data analysis, testing, research, statistical, and survey purposes. Interactive features: Enable your participation in interactive features of the services. Security and protection: Protect the company, our employees, customers, and operations from fraud, misuse, or other unlawful activity. Advertising and personalization: Measure the effectiveness of our advertising and deliver relevant marketing or promotional content to you and others. Recommendations and profiles: Make suggestions and recommendations to you or other consumers about goods or services that may interest you, including through the development of profiles. Consumer relationship management. Managing your account. Data analytics and benchmarking: Perform data analytics and benchmarking. Safety and operations: Administer and maintain the systems and facilities, including for safety purposes. Compliance: Comply with all applicable laws, regulations, and regulatory obligations. Legal rights: Exercise or defend the legal rights of the Company, its employees, affiliates, customers, contractors, or agents. Law enforcement and legal process: Respond to law enforcement requests and comply with applicable law, court orders, or governmental regulations. Other purposes: As disclosed to you at the time of collection or as otherwise permitted by law.
LEGAL BASIS FOR COLLECTING AND USING YOUR PERSONAL INFORMATION Where required by applicable law to do so, we rely on the following legal bases or grounds for the collection, processing, and disclosure of your personal information: As necessary to provide a service or complete a transaction with you (such as when we respond to your requests); Consent (where you have provided consent as appropriate under applicable law, such as for direct marketing or for certain digital marketing activities); As necessary for legitimate business interests (such as when we act to maintain our business generally, including maintaining the safety and security of the Websites); and For compliance with legal obligations, particularly in the area of labor and employment law, social security and protection law, data protection law, tax law, and corporate compliance laws.
HOW WE DISCLOSE YOUR PERSONAL INFORMATION We disclose, or may have disclosed in the prior twelve months, your personal information to third parties as described below. For information about how to manage your information and the choices you have, see “Your Choices” below. Legally Compelled Disclosures: We may disclose your information, including personal information, to government authorities, and to other third parties when compelled to do so by such government authorities, or at our discretion or otherwise as required or permitted by law, including but not limited to responding to court orders and subpoenas. To Prevent Harm: We may disclose your information, including personal information, when we have reason to believe that someone is causing injury to or interference with our rights or property, other users of the online and mobile resources, or anyone else that could be harmed by such activities. Business Transfer: If we are substantially or all assets, are acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation, or liquidation, personal information may be one of the transferred assets. Service Providers and Business Partners: We may share your information, including personal information, with our service providers and other third parties with whom we have a contractual relationship. We may also share your information, including personal information, with services who provide third party software services that you have chosen to assist you. We may provide paid products and/or services within the Website. In that case, we may use third-party services for payment processing (e.g. payment processors). That information is provided directly to our third-party payment processors whose use of your personal information is governed by their privacy policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.
DATA RETENTION We retain personal information for as long as we deem it as reasonably necessary to maintain and expand our relationship and provide you with our Website, products, and services; in order to comply with our legal and contractual obligations; or to protect ourselves from any potential disputes (i.e., as required by laws applicable to log-keeping, records and bookkeeping, and in order to have proof and evidence concerning our relationship, should any legal issues arise following your discontinuance of use), all in accordance with our data retention policy.
YOUR CHOICES Depending on where you are located (e.g., California, Colorado, the European Union, the United Kingdom), you may have certain rights regarding your personal information: Your Right to Know and Right of Data Portability: You have the right to request that we provide certain information to you about our collection and use of your personal information. You also have the right to request that we provide the specific pieces of personal information we collected about you in a machine readable format. Your Right to Delete: You also have the right to request that we delete personal information collected from you subject to certain exceptions. As explained above, we cannot delete your personal information without removing you from programs that you have signed up for. Your Right to Correct: If we receive a verifiable request from you to correct inaccurate personal information about you, we will use commercially reasonable efforts to correct such personal information. Your Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions. In such case and if the right applies, the respective personal information will be marked and may only be processed by us for certain purposes. Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions, and we can be required to no longer process your personal information. Such right to object may especially apply if we collect and process your personal information through automated decision making, such as profiling, to better understand your interests in our products and services or for direct marketing, which we do not do at the current time. If you have a right to object and you exercise this right, your personal information will no longer be processed by us for such purposes. Such a right to object may not exist if the processing of your personal information is necessary to take steps prior to entering into a contract or to perform a contract already concluded. Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time with future effect. Such a withdrawal will not affect the lawfulness of the processing prior to the consent withdrawal. Right to Opt-Out of the Sale or Sharing of Personal Information: We do not and have not in the preceding 12 months, sold your personal information (disclosed your Personal Information with a third party in exchange for monetary compensation and/or other valuable consideration). However, we have shared (in this context, share means use of your personal information for cross-contextual behavioral advertising) your personal information. To learn how to manage Cookies and other tracking tools used by OnTrack Planner, LLC or on the Website, see the "Tracking Technologies" section below. You may opt out of our use of these cookies by clicking on the “Privacy Choices” button at the footer of our website. You Can Opt-Out Of Receiving Our Marketing Emails: When you sign up for our newsletter, you will be asked to provide us with an accurate e-mail address through which we may contact you. Such registration through our Websites constitutes your express acknowledgment that we may use your e-mail address to communicate with you about product offerings (unless affirmative consent is otherwise required by applicable law). To stop receiving our promotional emails, you may email us at support@OnTrackPlannerSolutions.com or follow the instructions in any promotional message you get from us. Even if you opt out of getting marketing messages, we may still contact you through email in response to your questions. Non-Discrimination: You have the right to not be discriminated against in pricing and services because you exercise any of your rights described above. Exercising Your Rights: Please note that many of the above rights are subject to exceptions and limitations, and our responses will vary based on the circumstances of the request and on your location. If you choose to assert any of these rights under applicable law, we will respond in accordance with and within the time-period prescribed by such law. If you are located in the State of California in the United States, a person authorized to act on your behalf may make a verifiable request related to your personal information. If you designate an authorized person to submit requests to exercise certain privacy rights on your behalf, we will require verification that you provided the authorized agent permission to make a request on your behalf. When you submit a request, your request must: (i) provide sufficient information that allows us to reasonably verify that you are the person about whom we collected personal information or an authorized representative of that person; and (ii) describe the request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request. To exercise your rights, please contact us as stated in the “Contacting Us” section of this Privacy Statement.
CHILDREN’S PRIVACY Federal law imposes special restrictions and obligations on commercial website operators who direct their operations toward, and collect and use information from, children under the age of 13. We do not intend for our Website, products, or services to be used by children under the age of 18. If we become aware that anyone under the age of 18 has submitted personal information to our Website, we will delete that information and will not use it for any purpose whatsoever. If you believe that someone under the age of 18 has submitted personal information to our Website, please contact us at support@OnTrackPlannerSolutions.com. We encourage parents and legal guardians to talk with their children about the potential risks of providing personal information over the Internet.
HOW WE PROTECT COLLECTED PERSONAL INFORMATION We will take reasonable security precautions to protect your personal information provided to our Website. We have adopted a security program that includes technical, organizational, administrative, and other security measures designed to protect, in a manner consistent with accepted industry standards and applicable law, against anticipated or actual threats to the security of personal information. We cannot, however, guarantee that your information, whether during transmission or while stored on our systems or otherwise in our care, will be free from unauthorized access or that loss, misuse, destruction, or alteration will not occur.
CHANGES TO THIS PRIVACY STATEMENT We may update this Privacy Statement from time to time, and we will provide notice of any such changes to the Privacy Statement as required by law. The date the statement was last updated is identified at the top of the page. We will notify you of changes to this statement by updating the “last updated” date and posting the updated statement on the Websites. We may email or otherwise communicate reminders about this statement, but you should check our Websites periodically to see the current statement and any changes we have made to it.
THIRD PARTY LINKS AND WEBSITES We may provide links to other websites, services, and applications (e.g., Facebook, Twitter) that are not operated or controlled by us (“Third Party Sites”). These Third Party Sites also may include activity feed, social media buttons and widgets, such as “Like” or “Share This” buttons. This Privacy Statement does not apply to your use of Third Party Sites. You should review and understand the privacy practices of any Third Party Sites before using them and providing them with your information.
CONTACTING US If you have questions about this privacy statement or privacy practices, please contact us at: legal@OnTrackPlannerSolutions.com.